Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail with tracking and drop-off without signature. If you prefer a Special delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected.

We accept returns within 14 days of delivery providing goods are returned undamaged and in the condition they were sent. Postal charges will not be reimbursed unless the item arrives in faulty condition. Mor reserve the right to refuse refunds if we believe items have been worn or damaged after delivery. It is not possible to exchange earrings due to health regulations. Your statutory rights are not affected.


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